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Shipping & Returns

Returns Policy

Because of the unprecedented situation with COVID-19, we are temporarily suspending our normal return policy and the various carriers have suspended their expedited shipping options. Once the situation has stabilized and the federal and state guidelines are clearly stated, we will resume our normal returns policy as stated below and once more offering expedited shipping methods as the carriers reinstate them.

Have an unopened product you’d like to return? Your happiness is our priority, and we’re here to help!

WellBrella requires all returns to be requested within 30 days of receipt of your items. Simply contact our Customer Satisfaction team via e-mail (cs@wellbrella.com) or by calling 888-888-8135. Please make sure you reference your order number. 

You may return any unopened product with its safety seal intact (excluding any heat-sensitive product, which is non-returnable) within 30 calendar days of receipt. After 30 days, there is no refund available. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Our 30 day return policy 

  • 100% refund of the product will be issued on your unopened item(s) returned within 30 days (shipping will be deducted).
  • Items must be returned in the same (or similar) condition in which they were received.
  • Opened returned products will be discarded and no refund or credit will be issued.
  • Refrigerated products are non-refundable and cannot be returned. Examples include, but are not limited to, probiotics and liposomal products.
  • Gift cards, coupons, promotions, free gifts, etc. are non-refundable.

All returns must be sent by the customer. We reserve the right to refuse a refund if there is suspicion of abuse or fraud. In the event of special circumstances, we also reserve the right to charge a restocking fee of 15% and a handling fee of $8.00. 

Please include your name, address, daytime phone number and reason for return along with your product. Mail returns to: 

WellBrella
Attn: Customer Returns
4113 Oleander Dr Ste B
Wilmington, NC 28403-6840

We will credit your account within two weeks of receipt.

Please note that customers are responsible for the postage on return items. If an order was shipped to you at no charge and is returned at your discretion (i.e., the order was correct, not damaged and is being returned due to your error or change of mind), your credit card will be charged shipping.

When will I get my refund?

Once we receive your item, most returns are fully processed in 3-5 business days.

Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping Guidelines

Orders shipping from our North Carolina warehouse will be sent based on the following schedule:

  • Orders placed Monday - Friday by 2 PM EST will typically be shipped the same day
  • Orders placed Monday - Friday after 2 PM EST will typically ship the next non-holiday business day
  • Orders placed on Saturday and Sunday will normally ship the next non-holiday business day (typically the following Monday)

PLEASE NOTE: a "Business Day" is Monday through Friday, with the exception of legal or observed holidays. A Business Day does not include Saturday.

With some products we may ship from other warehouses. In this case, the product will come directly from the manufacturer or certain distributors. If our primary warehouse is out of stock on an item, we will request it to be sent to the customer directly in order to not delay your order. In this case, tracking information may be delayed until the next business day.

Once an order is shipped, an email will be sent with tracking information and a tracking link to the appropriate carrier.

It is possible that your order will be shipped in more than one box. This is done to ensure timely delivery of your order and your packing slip will show you what has shipped. If you only receive a portion of your order, refer to your packing slip to see how the rest of your order is being sent.

Shipping to international locations

We do not ship to any international locations with the exception of Canada. Additionally, we may decline to ship to freight forwarders.

Free Shipping

No matter the size or cost of the order, it will ship for free if the order value after discounts and tax is greater than $35 free for customers in the United States. This includes Alaska and Hawaii as well as Puerto Rico, American Samoa, Guam, Northern Mariana Islands, US Minor Outlying Islands, and the US Virgin Islands. It is our honor to also provide free shipping to our troops at their APO/FPO/DPO shipping addresses.

Our experienced and knowledgeable shipping team will choose the most optimized shipping method based on your address and the size of your order.

When placing your order, please be aware that only USPS ships to PPO, APO or DPO addresses. PO Box addresses will be sent via USPS.

Expedited Shipping for Domestic Packages

Expedited 1+ Business Days
This option will get your order to you in 1-4 business days. That's up to two days sooner than Free Standard shipping.

Second Business Day
If you'd like your order in just two business days, choose this option. Please be aware that the various carriers do not count the day your order is shipped as the "first" day.

Next Business Day
Choose this option and receive your package the next day business day. There is no weekend delivery available.

PLEASE NOTE: Expedited shipping refunds are not available for shipments delayed by the carrier due to unforeseen circumstances (see Delivery Service Alerts below)

Heat Sensitive Products

All heat sensitive products we sell are manufactured with overages that ensure label potency when exposed to extreme temperatures for short periods of time. As a courtesy, an ice pack may be included with the shipment at no additional charge. Although the ice pack will most likely melt during shipping and be warm to the touch, product integrity will be retained by refrigeration upon arrival. If a manufacturer specially indicates an ice pack is not indicated, it will be noted on the specific product page, though on occasion we may still include an ice pack for your convenience. During the winter months, and depending on your location, ice packs may not be used due to the cold weather.

Lost Packages

If a package is lost, we will re-ship it at no additional cost once you complete and return an Affidavit of Loss that will be emailed to you. The replacement package will be shipped with an adult signature required upon receipt. If a second shipment (whether it's the original or the replacement) is delivered, the customer may either refuse the package or purchase it.

Damaged Packages

In the event a product is damaged in transit, we will send a replaced at no cost once you complete and return an Affidavit of Loss that will be emailed to you

Please hang on to your shipment and DO NOT discard any damaged boxes, packaging, or products.

Please note: You may be asked to provide pictures of your damages to help in the processing of your claim.

If you need to place a shipping claim, contact a Customer Satisfaction representative at 888-888-8135 (M-F: 10am-6pm EST), email: cs@wellbrella.com.

Delivery Service Alerts

In the event that severe weather, a natural disaster, or some other uncontrollable event causes a delay of your expedited shipment, shipping refunds are not available.

For updates regarding possible delays affecting delivery services, follow these links:

  • UPS: https://www.ups.com/us/en/service-alerts.page
  • USPS: http://about.usps.com/news/service-alerts/resident-weather-updates.htm